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myZollerCentral Sales Excellence Portal
Overview
Dashboard
Sell
Accounts & ContactsCPQ ConfiguratorQuotes & Deals3Trade-Show Leads12Visit Reports
Service
Field Service2
Enablement
Document CenterMedia LibraryTraining Academy
Governance
Admin & PIM
What's new in 2026.6
CPQ rules engine v2
v2026.6 · build 814EU‑1
myZollerCentral Sales Excellence Portal
Overview
Dashboard
Sell
Accounts & ContactsCPQ ConfiguratorQuotes & Deals3Trade-Show Leads12Visit Reports
Service
Field Service2
Enablement
Document CenterMedia LibraryTraining Academy
Governance
Admin & PIM
What's new in 2026.6
CPQ rules engine v2
v2026.6 · build 814EU‑1
All systems operational
Tenant: zoller-group · EU‑1Env: production
HubSpot · abas ERP synced 2 min ago
myZoller
ZOLLER GroupField Service
Operations/Field Service

Service command center

Dispatch, routing, asset health and billing — unified across the ZOLLER installed base.

First-time fix
87%
+2.1pp vs LW
Avg. resolution
6.4h
-0.8h vs LW
SLA compliance
94%
+1.4pp vs LW
Tech utilisation
71%
-3.2pp vs LW
Open tickets
18
+4 vs LW
Scheduled today
11
—no change

Smart dispatch — AI suggestions

Zuper FSM AI matches unassigned tickets to the best technician by skill, ETA & SLA tier

AI
94
T-4838Daimler Truck·venturion 600
Skill match: venturion ✓Closest available (12 km)SLA tier Premium
Assign to
Thomas Wagner
ETA 24 min
87
T-4839ZF Friedrichshafen·smile 400
Skill match: smile ✓Idle nowSame region
Assign to
Luca Romano
ETA 38 min

Technician workload

Booked hours today vs 8h shift · overlap = scheduling conflict

TW
Thomas Wagner
On site
8h/8h
2 conflict
3 jobs · smile · venturion
SK
Sabine Krüger
En route
4h/8h
1 jobs · titan · TMS
LR
Luca Romano
Idle
3h/8h
1 jobs · smile · genius
EL
Erik Lindqvist
Off duty
0h/8h
0 jobs · venturion

Dispatch board

Drag-to-assign timeline · today · overlapping blocks flagged

conflict
Technician
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
TW
Thomas Wagner
On site
T-4821 · Bosch
smile 600
T-4822 · Mahle
venturion 800
T-4842 · Daimler
venturion 600
SK
Sabine Krüger
En route
T-4830 · BMW
titan
LR
Luca Romano
Idle
T-4835 · Ferrari
genius 3
EL
Erik Lindqvist
Off duty

Ticket queue

  • SR-7710 4h 30m
    Probe recalibration after collision
    Daimler Truck AG · genius 3
    T. Wagner · 2026-07-02
    PremiumHigh
  • SR-7708 1h 12m
    Spindle measurement drift
    Lockheed Martin — Fort Worth · venturion 1000
    C. Alvarez · 2026-06-30
    PremiumCritical
  • SR-7702 18h 45m
    Annual preventive maintenance
    MTU Aero Engines · hyperion 2
    Unassigned · —
    PremiumMedium
  • SR-7695 18h 45m
    Software update to v9.4
    Boeing — Renton · venturion 600
    C. Alvarez · 2026-06-12
    StandardLow
  • SR-7688 18h 45m
    Touch probe replacement (SLA expired)
    Bosch Rexroth · smile 400
    Unassigned · —
    ExpiredMedium
TicketSubjectAccount / MachineTechnicianScheduledSLA · Priority
SR-7710Probe recalibration after collision
Daimler Truck AG
genius 3 · GN-78112
T. Wagner2026-07-02
4h 30mPremium SLAHigh
SR-7708Spindle measurement drift
Lockheed Martin — Fort Worth
venturion 1000 · VN-30021
C. Alvarez2026-06-30
1h 12mPremium SLACritical
SR-7702Annual preventive maintenance
MTU Aero Engines
hyperion 2 · HY-12003
Unassigned—
18h 45mPremium SLAMedium
SR-7695Software update to v9.4
Boeing — Renton
venturion 600 · VN-30198
C. Alvarez2026-06-12
18h 45mStandard SLALow
SR-7688Touch probe replacement (SLA expired)
Bosch Rexroth
smile 400 · SM-43911
Unassigned—
18h 45mExpired SLAMedium

Customer self-service

Tickets created via Customer Portal

Portal ticket intake active
Customers can open tickets, upload photos and track status from /portal/service.
Live
SLA breach risk on Ticket #4821 — escalation queued for dispatcher.
Self-opened
47
Avg. response
1h 42m
CSAT
4.8/5